Providing large corporate, government and institutional clients with a full spectrum of strategic advisory, financing and risk management solutions.
Explore Investment BankingWe serve our institutional investor clients by helping them to understand developments in global markets and offering execution and risk management tools across each major asset class.
Explore Global MarketsOur analysts strive to deliver differentiated market insight, actionable ideas and collaborative Research across asset classes.
Explore ResearchWe provide a spectrum of solutions to enable businesses to transact and trade easily, manage risks efficiently and finance plans for growth.
Explore Corporate BankingView thought-leading highlights by our market experts and analysts from across Barclays Corporate and Investment Bank.
Explore InsightsDive deeper into the topics and trends shaping economies and industries with timely analysis and insights.
Macro Shifts Innovation Edge Solving Sustainable Explore ThemesGet updates on what’s driving the latest changes in business and markets through our regularly recurring series.
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Explore News and EventsWe are committed to providing a high standard of service to all of our customers. However, we do recognise that on occasion problems may arise and we may fall short of the service levels to which we aspire. If you are dissatisfied with any aspect of our products or services, you may make a complaint to us, without charge. By making a complaint, you’re giving us the opportunity to put matters right for you and improve our services.
You should contact your Barclays Account Representative or Relationship Manager regarding your complaint. Alternatively, if you do not wish to reach out directly to your Account Representative or Relationship Manager, you may contact the relevant Investment Bank division below.
We will handle your complaint in accordance with our complaints policies, standards, and procedures. The following are key steps in handling your complaint:
If you are not satisfied with our response, you may have the option to refer your complaint to an alternative dispute resolution entity or to pursue civil action.1
1 For example, customers within the FCA’s jurisdiction may be eligible to use the Financial Ombudsman Service. You can obtain a copy of the Financial Ombudsman Service explanatory leaflet from the Financial Ombudsman Service directly at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
+44 (0)20 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk